FAQ: Community Improvements

1) Why are groups changing?

We’ve been listening to your feedback and want to make it easier to connect with others in the Marigold community. By simplifying and adding groups, we hope you’ll find it easier to join conversations that matter most to you and connect with others in meaningful ways.

2) When are these changes happening?

In about 2 weeks. We’ll give reminders along the way so you know what to expect.

3) What’s actually changing?

1) Some groups will be combined or removed. You’ll still be able to talk about the same topics, but it’ll be easier to connect with others about similar topics. (Example: “Managing Intense Feelings” will become part of “Mental Health Support.”)

2) New groups will be added. These will be based on what members say they’re most interested in, like BIPOC, LGBTQIA+, Spirituality, and more. We are running a survey to gather feedback from members like you to help guide these decisions.

4) Where can I continue my conversations?

If a group is being closed, you can continue to find support in the below group spaces:

• Harm Reduction Substance Use Group will be closing. Please post in Addiction Recovery Support.
• Managing Intense Feelings is closing. Please post in  Mental Health Support.

5) How do I share my input on these changes?

We have created a short survey for people to share feedback on the group changes, as well as other aspects of the Marigold community. The survey will close after 100 members have completed it. All participants will receive a $2 reward in the Marigold app within 3-5 business days.

6) I tried to take the survey, but it says that it’s closed. Can I still take it?

The survey will close after 100 people have completed it. We appreciate your willingness to share feedback with us, and apologize if you were not able to complete the survey in time. We will have more feedback surveys in the future. You are also welcome to share any feedback directly with us by reaching out to Marigold Support.

7) I took the survey but have not received my reward yet. Will I still get it?

Please allow 3-5 business days for us to credit your account with your reward. If you still do not see it after that time, please reach out to Marigold Support. If your username was typed incorrectly, we may have been unable to credit your account. Let us know so we can resolve the issue.

8) What if I have questions that aren't answered here?

If you have any additional questions or concerns, feel free to reach out to Marigold Support.